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MOD_02 // 24/7 CUSTOMER SERVICE

Never miss
another call.

An AI voice agent that answers every incoming call in your shop's voice — 24 hours a day, 365 days a year. Books appointments live. Qualifies leads. Quotes standard jobs. Hands hot buyers to a human before they can hang up.

VOICE.LIVE_CALL CONNECTED · 02:47
CALLER"Hey — do you install 6-inch BDS lifts on an F-250?"
AI"Absolutely — we install BDS 6" on the 6.7 Powerstroke daily. Takes about two shop days. When were you thinking?"
CALLER"Next Thursday if you got room?"
AI"Thursday's open. I'll pencil you in for a 9 AM drop-off. What's the best number to text a confirmation?"
ANSWER RATE
100%
BOOKED LIVE
42%
Missed calls recovered
100%
answered inside 2 rings
Booked live on call
42%
of qualified inbounds
Avg. call length
2:47
natural, unhurried
Cost per call
<$1
vs. $8+ human reception
THE PROBLEM

Your missed calls are your competitors' best lead source.

The average custom shop misses 27–38% of incoming calls. After hours. During lunch. When the phone rings and everyone's under a hood. When a walk-in is at the counter. When the receptionist is on the other line.

Each of those missed calls represents a buyer who was ready. Most don't leave voicemail — 78% of missed callers hang up and call the next shop on Google. That's the shop with the 4.9 star profile you were supposed to beat.

An AI voice agent picks up on ring one, sounds human, and knows your services, your pricing, your calendar, and your quirks. If it can't answer, it warm-transfers to a human. If nobody's there, it books the appointment and texts the confirmation.

"Went live on a Friday night. Woke up Monday with 14 booked appointments — six from calls that came in between 11 PM and 6 AM. This thing pays for itself in a week." — Cody M. · Steel Works Fabrication · Boise, ID
WHAT WE DELIVER

A receptionist that never sleeps.

Trained on your shop. Speaks like you. Books like a pro. Costs less than a shift.

D_01

24/7 answering

Zero hold time. Every call picked up on ring one — even at 2 AM, on Sunday, or when your shop is at SEMA.

D_02

Books appointments live

Connected to your shop calendar. Sees availability, holds slots, sends SMS confirmations — all mid-call.

D_03

Trained on your services

Knows every build category you offer, standard timing, base pricing, and what needs a human quote. No robot fumbling.

D_04

Bilingual (EN + ES)

Detects language on the first word and switches instantly. Huge market you're probably missing.

D_05

Warm human handoff

If the caller wants a human — or the AI hits its limit — it warm-transfers with context. No "please hold" surprise.

D_06

Full transcripts + recordings

Every call transcribed, tagged, and searchable. Sentiment scored. Missed opportunities flagged for follow-up.

HOW IT WORKS

Four steps.
Live in 21 days.

STEP_01

Shop training

We spend a full day interviewing you, listening to your best call recordings, and mapping your services + pricing.

STEP_02

Voice + persona

We build the agent's voice (choose from library, or clone yours), personality, and shop-specific answers.

STEP_03

Shadow mode

Agent answers alongside your team for a week — you review every call. We tune based on your notes.

STEP_04

Go live

Full rollout: after-hours first, then peak-time overflow, then primary — at your pace. Weekly optimization.

24/7 · ZERO HOLD 42% BOOKED LIVE BILINGUAL EN + ES WARM HUMAN HANDOFF FULL TRANSCRIPTS + SENTIMENT <$1 PER CALL
90-DAY ROADMAP

Training day to shop-wide answering.

Three weeks to live. Ninety days to a fully-tuned front desk.

WK 01
Discovery & Training
  • Full-day shop interview
  • Best-call recordings mapped
  • Service list + pricing captured
  • Escalation rules defined
✓ Brain trained
WK 02
Voice & Build
  • Voice + persona selected
  • Booking + CRM wired
  • SMS + warm-transfer configured
  • QA calls run in test mode
✓ Agent built
WK 03
Shadow & Tune
  • Agent runs alongside team
  • Every call reviewed
  • Answers refined daily
  • Confidence thresholds tuned
✓ Ready for live
WK 04–13
Live & Scale
  • After-hours coverage goes live
  • Peak-time overflow enabled
  • Primary answering by month 3
  • Weekly tuning + monthly reports
✓ 100% coverage
DAY 0DAY 30DAY 60DAY 90
INTEGRATIONS

Plugs into your phone system.

Whatever you use today, we route it. Zero rip-and-replace.

TW
Twilio
VAPI
Vapi
EL
ElevenLabs
RT
RingCentral
OMA
Ooma
NEX
Nextiva
TK
Tekmetric
SW
Shop-Ware
CAL
Calendly
HS
HubSpot CRM
ZAP
Zapier
SLK
Slack
STRAIGHT ANSWERS

Questions we
get every week.

Will callers know it's AI?
Most don't. Modern voice AI is indistinguishable from a good receptionist for standard exchanges. That said, we recommend disclosure ("Hi, I'm the shop's AI assistant") because it builds trust and callers care less than you think — they care about getting an answer.
What happens when the AI doesn't know something?
It says "let me get someone who can help with that" and warm-transfers to a human — with the full context passed along so nobody has to re-explain. If nobody's available, it takes a message with the specific question flagged.
Can it use MY voice?
Yes — voice cloning takes about 10 minutes of clean audio (your voicemail greeting, a video, or a scripted read). Most shops prefer a professional voice from our library though, for consistency across staff turnover.
Does it work with my current phone system?
Yes. We route through your existing number — the AI can be the primary answerer, an after-hours fallback, or an overflow catch during busy periods. Zero equipment changes.
How much does it cost?
Setup starts at $2,400 (voice training, integration, testing). Ongoing is a flat monthly + per-minute rate — most shops run $600–1,200/mo including a heavy call volume. That's less than one part-time front desk shift.
READY?

Answer every call.
Even at 3 AM.

30-minute call. We'll play you 3 sample calls from live shops running this today — you'll hear exactly what your buyers would hear.

Book strategy call