Every 5-star
on autopilot.
Every happy customer becomes a public 5-star review. Every unhappy one gets intercepted before it hits Google. AI drafts on-brand replies you approve in one tap — across every review site your buyers actually check.
Buyers Google you before they call.
92% of custom-shop buyers read reviews before they pick up the phone. If your competitor has 400 reviews at 4.9 stars and you have 38 at 4.4 — you lose the job before it starts.
Most shops have the same broken system: a paper "please review us" card at checkout that nobody uses. Meanwhile, the one unhappy customer from six months ago is still sitting on your Google profile in bright orange.
Reputation AI fixes this at the source. Every job gets a review request. Every review gets a response. Every complaint gets caught first.
The full reputation stack.
Set it up once. It runs on every completed job, every day, forever.
Automated review requests
SMS + email sent 30 minutes after job completion — when the customer is still smiling in the parking lot. Two follow-ups. No spam.
AI-drafted responses
Every review gets a reply drafted in your shop's voice — build-specific if the reviewer mentioned the work. You approve in one tap from your phone.
Bad-review interception
Anyone who scores you low is routed to a private feedback form — not to Google. We call them back. Most turn into 5 stars once heard.
Multi-site coverage
Google, Facebook, Yelp, BBB, plus industry sites like Angi and CarGurus. One dashboard, every platform.
Sentiment alerts
AI reads every review as it lands. Anything urgent or angry pings your phone in under 60 seconds — day, night, weekend.
Weekly scorecards
A clean PDF hitting your inbox every Monday: rating trend, volume, sentiment themes, competitor benchmark. Read it in 90 seconds.
Four steps.
Fully live in 14 days.
Connect & audit
We connect your Google, Facebook, Yelp and shop management system. AI audits your last 24 months of reviews for themes.
Voice training
We train the AI on your shop's voice using your best past replies — so every draft sounds like you, not a chatbot.
Automation goes live
Review requests fire from your shop system. Every incoming review triggers a draft reply for one-tap approval.
Weekly optimization
Your strategist reviews performance every Monday and tunes send timing, wording and interception thresholds.
From zero to 4.9-star engine.
Two weeks to live. Ninety days to dominate your review landscape.
- Manager access to Google, Facebook, Yelp, BBB
- 24-month review sentiment audit
- Shop-system integration mapped
- Voice + tone samples collected
- AI trained on your best past replies
- Review request flows configured
- Bad-review interception form built
- First live requests fire from completed jobs
- 200–400 requests / month firing
- Daily review response with one-tap approval
- Bad-review intercept rate stabilizing 80%+
- Weekly scorecards start landing
- Rating typically +1.2 stars vs. baseline
- Review volume 5–7x vs. pre-launch
- Sentiment themes feeding shop training
- Competitor benchmark reports monthly
Plugs into your existing stack.
We meet your shop where it already lives. Nothing to rip out.
Questions we
get every week.
Is intercepting bad reviews allowed under Google's terms?
What if the AI-drafted response sounds off?
Does this work with my shop management software?
How long until my rating actually climbs?
What happens to existing bad reviews?
Pairs great with.
Reputation is the amplifier. These are the sources.
Google Business
Reviews live on your GMB profile. Own the map pack and the reviews multiply your click share.
Explore →Custom Shop SEO
Rank #1 for your build category. Then a 4.9-star profile closes the visitor.
Explore →PPC & Paid Ads
Paid clicks convert dramatically higher when your reviews back the promise.
Explore →Turn on the review engine.
One 30-minute call. We'll audit your current review footprint live and show you what the next 90 days look like.
Book strategy call →